Refund policy

Last updated: November 10, 2026

RETURN AND REFUND POLICY

PurWells Brands LLC | PurWells Brands Official Online Store

Effective Date: November 5, 2026
Last Updated: November 5, 2026

1. Introduction

Thank you for shopping with Purwells Brands, the official online store operated by Purwells Brands LLC.

Customer satisfaction is important to us. This Return and Refund Policy explains the conditions and procedures for requesting returns, refunds, exchanges, replacements, and order cancellations when purchasing through www.Purwells.com.

We aim to provide a clear and fair return process while maintaining the quality, safety, and integrity of our products.

By placing an order, you acknowledge that you have reviewed this policy.

2. Company Information

This online store is owned and operated by:

Legal Business Name: PurWells Brands LLC
Brand Name: PurWells
Online Store: PurWells Brands
Business Structure: Limited Liability Company (LLC)
State of Registration: Florida, United States
Business Mailing Address: 19046 Bruce B Downs Blvd. #1416
Customer Service Email: Support@Purwells.com
Website: www.Purwells.com

3. Return Policy

For hygiene, client safety, and product-integrity reasons, our current products: which are consumable products are not eligible for returns once the package is opened. Updates will be posted when other products are available.

However, this exclusion does not remove rights or remedies available when a product is defective, damaged upon arrival, incorrectly supplied, or otherwise eligible for a refund or replacement.

4. Damaged, Defective, or Incorrect Items

We encourage customers to inspect their orders upon delivery.

If you receive an unsealed or broken bottle or incorrect product, please contact us within 7 days of delivery.

To help us resolve the issue, please provide:

Your order number.
Your full name.
A description of the problem.
Clear photographs of the product and packaging.

After reviewing your request, we may offer an appropriate resolution, including: a replacement product, a refund or an exchange.

Customers will not be charged return shipping costs for fulfillment errors.

5. How to Request a Return

If your delivered Item is damaged, defective, or incorrect and you need to request a return, follow these steps:

Step 1: Contact Customer Support

Email Support@Purwells.com with the subject line:

Return Request – Order #[Your Order Number]

Step 2: Provide Your Order Information

Include your order number, the product you wish to return, and the reason for the return.

Step 3: Receive Return Authorization

Our customer service team will review your request and send you an updated email with instructions for the actual return.

Step 4: Ship the Approved Return

Carefully package the product and follow the return instructions provided by our team.

Please do not send products to our business mailing address unless we have specifically confirmed that it is the correct return destination.

6. Return Shipping Costs

Return shipping costs depend on the reason for the return.

Damaged or defective products: If the return process is followed as indicated by PurWells Brands LLC, we will arrange to ship another package,
Incorrect items: If we send an incorrect product, we will work with the customer to arrange an appropriate resolution.
Fulfillment errors: We will address errors caused by our business without imposing charges.

Original shipping charges are non-refundable.

7. Refund Policy and Processing Time

Once an eligible return has been received and inspected, our team will notify the customer of the refund decision.

Approved refunds will be processed within 5–10 business days after the return has been received, inspected, and approved.

Refunds will generally be issued to the original payment method unless another method is agreed.

Please note:

The 5–10 business-day period refers to our refund processing time.
Your bank, card issuer, or payment provider may require additional time to post the refund to your account.
Refunds are subject to payment-provider processing procedures.
We will communicate with customers if additional information is required.

8. Exchanges and Replacements

Customers who wish to exchange a product should contact Support@Purwells.com.

Exchanges are subject to product availability and approval.

If an item arrives damaged, defective, or incorrect, we may offer a replacement or a refund depending on the discussion with the customer.

9. Order Cancellation Policy

Customers who wish to cancel an order must contact us as soon as possible after placing it.

Cancellation requests must be submitted within 15 minutes of placing the order.

To request a cancellation, email Support@Purwells.com with the subject line:

Order Cancellation – Order #[Your Order Number]

Please include your name and order number.

Important cancellation conditions:

Cancellation requests received within the 15 minute window will be reviewed as soon as possible.
Once an order has been processed or shipped, cancellation is no longer be possible.
If cancellation is approved after payment has been collected, the applicable refund will be processed in accordance with this policy.

Important: Submitting a cancellation request does not automatically guarantee cancellation. Customers should contact us immediately to give our team the best opportunity to stop the order before fulfillment.

10. Refused or Undeliverable Packages

If a package is refused, returned to the sender, or cannot be delivered because of an incorrect or incomplete address provided by the customer, we will review the circumstances before determining an appropriate resolution. Additional shipping or handling charges may apply to reshipment.

Any refund or reshipment will be handled consistently with our Shipping and Delivery Policy and applicable consumer protection requirements.

11. Refunds for Promotional or Discounted Orders

For purchases made using promotional codes, discounts, or special offers, refunds will generally reflect the amount actually paid for the returned product.

Promotional discounts, free gifts, or bundled offers may be subject to additional conditions disclosed at the time of purchase.

If the customer bought 2 items and return one, the refunded amount will be equal to the returned item price,

Any refund adjustment will be handled in accordance with the promotional terms disclosed at checkout.

12. Consumer Protection Rights

Nothing in this Return and Refund Policy is intended to exclude, restrict, or replace any rights or remedies available to customers under applicable federal, state, or international consumer protection laws.

Where applicable law provides a customer with a right to a refund, replacement, repair, cancellation, or another remedy, those legal rights will take precedence over any conflicting provision in this policy.

13. Changes to This Policy

PurWells Brands LLC reserves the right to update or modify this Return and Refund Policy when necessary.

Any revisions will be published on this page with an updated effective date.

Customers are encouraged to review this policy periodically.

14. Contact Information

If you have questions about returns, refunds, exchanges, or order cancellations, please contact us:

Purwells Brands LLC
Brand: PurWells
Online Store: PurWells Brands

Business Mailing Address:
19046 Bruce B Downs Blvd. #1416
Florida, United States

Customer Service Email:
Support@Purwells.com

Website:
www.Purwells.com

We appreciate your business and thank you for choosing Purwells Brands.

Your Wellness. Your Lifestyle. Your Well-being.